811c Privacy Policy – Personal Data Protection for Malaysian Users

Welcome to the Privacy Policy 811c. We understand how important privacy is to you, especially in today's digital world where personal information can be used in many ways. At 811c, we are committed to ensuring your personal data is always protected, used responsibly, and managed to the highest industry standards.

This Privacy Policy explains how we collect, use, store, disclose, and protect the personal information you share with 811c when registering, making deposits via Touch 'n Go eWallet, DuitNow, or other methods, playing games, or interacting with any part of our platform.

This Privacy Policy applies to all users who access or use the 811c platform through any of the following channels:

• The official 811c website at 811c.biz
• 811c mobile app for Android and iOS
• Any services provided via API or approved third-party integrations
• All 811c communication channels, including email, live chat, and official social media

By using the 811c platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this policy, please stop using the platform and contact us to close your account.

This Privacy Policy should be read together with Terms & Conditions 811c, which forms part of the overall agreement between you and our platform.

811c collects only the data necessary to deliver our services effectively. The following are the categories of data we collect:

811c uses your personal data for the following legitimate purposes:

• Account Management: Registering and maintaining your 811c account, verifying your identity, and processing account-related requests.
• Service Provision: Grants you access to all games and services on the 811c platform, including Slots, Live Casino, Sports Betting, Badminton, E-Sports, and lottery.
• Transaction Processing: Processing deposits and withdrawals via Malaysian payment methods such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX.
• Security & Fraud Prevention: Identifying and preventing fraudulent activity, money laundering, and platform abuse.
• Legal Compliance: Compliant with all applicable Malaysian laws, including PDPA, KYC, and AML requirements.
• Service Improvement: Analysing usage patterns to improve the user experience and develop new features relevant to Malaysian users.
• Marketing Communications: Sending promotional information, bonus offers, and 811c platform updates – subject to your communication preferences.
• Customer Service: Help you resolve issues, answer enquiries, and provide 24/7 support.

811c will not use your data for any purpose beyond those stated above without first obtaining your renewed consent.

The flow of your personal data within the 811c ecosystem is as follows:

811c does not sell your personal data to any party. However, we may share data with the following selected parties for legitimate operational purposes:

• Payment Service Provider: To process deposit and withdrawal transactions via Touch 'n Go, DuitNow, GrabPay, Boost, ShopeePay, and the relevant FPX banks. Such sharing is kept to the minimum information strictly necessary.
• Game Providers: Game session information may be shared with licensed game providers to ensure game integrity and fairness.
• Cloud Service Provider: Data is stored on secure, certified cloud servers to ensure the availability of 811c services.
• Legal Authorities: When required by Malaysian law or upon a valid request from law enforcement authorities.

811c implements a comprehensive, multi-layered security framework to protect your personal data:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 811c's servers is encrypted using 256-bit SSL/TLS standards – the same level used by leading Malaysian banking institutions.
• Stored Data Encryption: Sensitive data stored in 811c's database is encrypted using the robust AES-256 algorithm.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA on all 811c accounts as an added layer of protection.
• Strict Access Controls: Only authorised 811c staff may access user data, and every access is logged for audit purposes.
• Regular Security Audits: The 811c system undergoes regular penetration testing and security audits conducted by independent cybersecurity firms.
• Real-Time Threat Detection: 811c's automated monitoring system operates 24/7 to detect and respond to any security threats promptly.

While we take all reasonable precautions, no digital security system is 100% perfect. In the event of a data breach that affects your rights, 811c will notify you within 72 hours as required by international standards.

811c does not retain your data for longer than necessary. The following guidelines outline our data retention periods:

• Active Account Data: Retained for the duration your 811c account remains active.
• Post-Account Closure Data: Data retained for 7 years after account closure for legal compliance, tax, and audit requirements in Malaysia.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysian financial regulatory requirements.
• Communication Logs: Live chat records and support emails are retained for 2 years for quality control and dispute resolution purposes.
• Marketing Data: Should you withdraw your marketing consent, the relevant data will be deleted within 30 working days.

Once the specified retention period has expired, 811c will destroy or anonymise your data using secure, irreversible methods.

As an 811c user based in Malaysia, you have the following rights under the PDPA 2010 and 811c's own policies:

To exercise any of the rights above, please contact 811c's Data Protection Officer by email at privacy@811c.biz or via in-platform live chat. We will process your request within 30 business days.

811c uses cookies and similar tracking technologies to enhance your experience. The following are the types of cookies we use:

• Essential Cookies (Required):
  Login Session CSRF Security Language Preferences

  These cookies are essential for the basic operation of the 811c platform and cannot be disabled.

• Performance Cookies (Optional):
  Usage Analytics Error Reporting A/B Testing

  Helps us understand how users interact with 811c to drive continuous improvement.

• Functional Cookies (Optional):
  Display Settings Favourite Games

  Saves your personal preferences for a more personalised 811c experience.

You can manage your cookie settings through your web browser. However, disabling essential cookies may affect the functionality of the 811c platform. A cookie control panel is also available under your 811c account settings.

811c is a platform intended strictly for individuals aged 18 and above. We do not target or knowingly collect data from minors.

Should we become aware that personal data has been collected from an individual under the age of 18 without valid parental or guardian consent, we will:

• Closing the account in question immediately.
• Deleting all data relating to that individual from 811c's systems.
• Returning any remaining funds in the account in accordance with established procedures.

If you become aware that a minor has registered on 811c, please contact us immediately at privacy@811c.biz for immediate action to be taken.

In certain circumstances, your personal data may be transferred to or stored outside Malaysia for operational purposes, such as the use of international cloud services or engagement with world-class gaming providers.

811c ensures that all cross-border data transfers comply with the following requirements:

• The recipient country maintains data protection laws that are equivalent to or stricter than those in Malaysia.
• Appropriate data transfer agreements (such as Standard Contractual Clauses) have been put in place between 811c and data recipients.
• Only the minimum data required for operations is transferred.
• All transferred data remains encrypted and protected in accordance with 811c's security standards.

811c reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies we adopt.

When material changes are made to this Privacy Policy, 811c will:

• Updating the "Effective date" at the top of this page.
• Sending an in-platform notification to all active 811c members.
• For material changes, sending an email notification to your registered address.

We encourage you to review this Privacy Policy periodically. Continued use of the 811c platform after any changes take effect will be considered acceptance of the updated policy.

For any enquiries, concerns, or to exercise your rights under this Privacy Policy, please contact our Data Protection Officer (DPO) through the following channels: